If you wish to host paid classes or collect payments for Flex Pay classes, you need to set up your Payments & Payouts.

Contents:

  1. What information should I enter on Stripe?

  2. Is my payment information protected?

  3. Are there holds on payments?

  4. It’s been longer than 3 days. Where’s my payment?

Payments

Before you start the setup, make sure you have confirmed your email address so that we can contact you about any account changes.

Setting up payments allows you to collect money for your paid classes or to enable donations. We use Stripe Connect to process payments.

What information should I enter on Stripe?

You will need the following personal details to set up your payments:

  • Your email address. We recommend using the same email address you have used to sign up on Moxie

  • Your Date of Birth

  • Your home address

  • Your phone number

  • The last four digits of your Social Security number

  • Business details (even if you are not a registered business, Stripe will ask what industry you are in)

  • - Industry - We recommend you selecting Personal Services -> Health and Wellness coaching

  • - Business website - We recommend you use moxie.xyz/username

In some cases, our payment processor Stripe might ask for additional information, such as your full social security number, or your official ID.

The verification process takes anywhere from a couple of minutes to a few hours. If you get stuck or see an error message, please go to the Payment & Payouts Troubleshooting section.

All of the information above is securely sent to Stripe and is not stored on Moxie servers.

Are there holds on payments?

Our Payment Processor Stripe holds the amount earned and releases it to your account within three business days after the class ends. This time window also ensures that Moxie can process any applicable credits or refunds.

Where is my payment?

Payments should be immediately reflected on your account as "Payments Pending" and released to you as "Earnings" within three business days after the class ends. Please contact support@moxie.xyz if you're experiencing any issues.

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