Contents:

  1. Setting up Payments

  2. What information should I enter on Stripe?

  3. Setting up Payouts

  4. Payout Timings

  5. Payout FAQs

  6. Payments & Payouts Troubleshooting

Setting up Payments

If you wish to host paid classes, collect Flex Payments, or sell subscriptions or packages, you need to set up Payments. To do so, head to your Payments tab to set up your unique Moxie x Stripe account.

What information should I enter on Stripe?

You will need the following personal details to set up your Payments:

  • Your email address - we recommend using the same email address you used to sign up with Moxie.

  • Your date of birth.

  • Your home address.

  • Your phone number.

  • The last four digits of your Social Security number.

  • Business details (even if you are not a registered business, Stripe will ask what industry you are in)

    • Industry - we recommend you select Personal Services > Health and Wellness coaching.

    • Business website - We recommend you use moxie.xyz/username

All of the information above is securely sent to Stripe and is not stored on Moxie servers.

In some cases, our payment processor Stripe might ask for additional information, such as your full social security number, or your official ID.

The verification process takes anywhere from a couple of minutes to a few hours. If you get stuck or see an error message, please see below.

Setting up Payouts

Once you've set up Payments, it's time to set your Payouts in order to withdraw money to your bank account. This process is simple, all you have to do is enter the following information in the Payments tab for verification:

  • Routing Number (US bank accounts only)

  • Account Number (US bank accounts only)

  • Account Holder name (must match the bank account)

  • Account type: individual or business account

Payout Timings

Now that you're all set up, I bet you're wondering, "when are pending payments released?"

  • Drop-in payments and flex payments are released 48 hours after class completion or payment is left.

  • Payments for class packages used to reserve classes are released 48 hours after class completion. If the class package was not fully used - the remaining balance will be released on the package expiry day.

  • Payments for monthly subscriptions are released twice per month: a partial amount is paid on the 15th of the month at 12 pm EST, and the remainder on the last day of the month at 12 pm EST.

  • Payments for weekly subscriptions* are released at the end of the week - every Saturday at 12 pm EST for the previous week.

Please note: pending payments include all of your future class reservations.

Payout FAQs

Payout Amounts

The minimum Payout amount is $50.
Please note, the exact amount of your Payout deposited into your bank account could vary by a few cents due to charges by your bank that we are unable to control.

Is there a Payout fee?

There is a Payout fee of $0.25 per Payout.

What other fees are there?

Outside of our standard platform fee of 12% and the Payout fee - our payment processor, Stripe, charges their own platform fee of 2.9% + an additional $0.30 per transaction. These funds go directly to Stripe to cover their payment processing fees and fraud and security protection.

Where is My Payout?

Payouts may take 2 to 4 business days to reach your bank account.

How do I change my bank account information?

Use the chat function or send an email to support@moxie.xyz with your request. We are happy to disconnect the existing bank account so you can update the information.

Payments & Payouts Troubleshooting

Please see the error codes for Payment & Payouts below for more information, if you do not see the issue you’re experiencing, please contact us at support@moxie.xyz.

Restricted

Restricted means that your Moxie account has disabled Payouts or Payments. Additional information, such as a scan of your ID document, usually needs to be provided to enable your account.

Restricted soon

Restricted soon means that your account has a due date for providing additional information.

Pending

Pending means the account is being reviewed by our payment processor Stripe. This can occur when:

  • Stripe is verifying the information that was provided, such as an ID document upload.

  • Stripe is performing a watchlist check against a list of prohibited individuals and businesses.

  • Stripe is reviewing the account for suspected fraudulent activity.

Enabled

Enabled means that your account is in good standing, though additional information might be required if a payment volume threshold is reached.

Rejected

Rejected means our payment processor Stripe rejected your account. In general, accounts are rejected if they’re suspected of fraudulent activity.

While we may not be able to impact Stripe’s account decisions, feel free to use the chat bubble at the bottom right to chat with our team, or drop us a line at support@moxie.xyz with any Payments or Payout support questions and we’ll do our best to assist.

*As of 06/2021, we have decided to remove the “weekly” option for new subscriptions.

Any weekly subscriptions created prior to 06/2021 have not been affected - instructors with existing weekly subscriptions are grandfathered in, and attendees can continue to utilize and purchase these subscriptions.

Did this answer your question?