Class Cancellations by Instructor

If an instructor cancels a class before it starts, the amount already paid by attendees will be reversed from the Instructor’s account and returned as Moxie Credits to each Participant who paid, except Instructor's subscribers. Moxie Credits can be used with any instructor on the Platform. Though we don’t plan to do this often, Moxie reserves the right to terminate an Instructor account for excessive cancelations of classes, among other reasons.

No Shows by Instructor

If an instructor does not show up for the class within 5 minutes of the scheduled start time, it is treated as a cancellation and the amount already paid by attendees will be reversed from the Instructor’s account and returned as Moxie Credits to each attendee who paid, except Instructor's subscribers. Moxie Credits can be used with any Instructor on the Platform.

Cancellations by Attendees

Attendees can cancel class bookings up to 30 minutes before the scheduled start of the class.

If an attendee cancels a paid booking within the allowable time, they will automatically receive Moxie Credits. Moxie Credits can be used towards any booking with any instructor on Moxie.


If an attendees does not cancel the booking within the allowable time and misses the class, their payment is forfeited to the Instructor.

No Shows by Attendees
If an attendee does not show up for the class they automatically forfeit their payment.

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