If your technology disconnects during the class, please try to re-enter using the same browser tab. If you are unable to access the same tab, please go back and click on the Enter Studio button from the class details page.
The class will continue on while you are disconnected, however you are free to make the class up to 15 minutes longer than the scheduled time.
If you are unable to reconnect to a class, please contact us using the live chat features on Moxie.xyz OR by email at email@example.com and we’ll troubleshoot the issue with you.
If you lose your internet connection, there is nothing we can do unfortunately.
The Moxie team will make all efforts to ensure high quality classes on the Moxie platform, and we will issue Moxie Credits when there are issues with technology.
How do I report technology or other problems to the Moxie team?
Please reach out to us at firstname.lastname@example.org