Contents:

  1. Overview

  2. When will my subscription renew?

  3. What if I buy a subscription after the first day of the month?

  4. Do I need to pay additionally if I want to reserve a class outside of my subscription period?

  5. Do I need to pay additionally if I want to reserve a class outside of my subscription's offerings?

  6. Do I get a refund if I cancel my subscription?

Overview

Yes, you can subscribe to Instructors!

On Moxie, Instructors can offer various monthly subscription offerings. Once subscribed, you can quickly reserve your seat, or unlock a VOD recording, with one click.

Depending on the subscription offering, subscribers can attend any of the Instructor’s group, virtual or in-person classes and stream all of their videos on Moxie so long as their subscription is active.

When will my subscription renew?

On Moxie, the subscription period begins on the first of each calendar month and auto-renews at 3 pm EST on the last day of the month unless canceled.

What if I buy a subscription after the first day of the month?

At checkout, you can choose to either activate your subscription immediately or wait until the next first of the month. If you purchase a monthly subscription after the first day of the month and choose to activate on that date, you will be charged a pro-rated amount from the purchase date to the last day of the month.

Do I need to pay additionally if I want to reserve a class outside of my subscription period?

Once subscribed - no. You can reserve the Instructor's classes in the future for no additional charge. If you cancel your subscription, any future bookings will be canceled once the subscription ends.

Do I need to pay additionally if I want to reserve a class outside of my subscription's offerings?

Moxie Instructors can choose what type of classes are included in each subscription, and they can exclude specific classes from being included in any subscription. If you want to attend a class that isn’t covered by your subscription (say, a personal training session or an in-person class when your subscription only covers virtual classes), you would need to pay the drop-in rate for that session. Connect with your Instructor prior to purchasing any subscription to make sure you understand what is included in the offer.


Do I get a refund if I cancel my subscription?

  • If your subscription is currently active: No. Canceling a purchased subscription will only stop the upcoming renewals. Please note, subscriptions are non-refundable.

  • If your subscription starts in the future: Yes. You will receive Moxie credits which you can use towards a new subscription or paid class.

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