Cancellations by Instructor
If an instructor cancels a class before it starts, the amount already paid by attendees will be reversed from the Instructor’s account and returned as Moxie Credits to each Participant who paid. Moxie Credits can be used with any instructor on the Platform. Though we don’t plan to do this often, Moxie reserves the right to terminate an Instructor account for excessive cancelations of classes, among other reasons.
No Shows by Instructor
If an instructor does not show up for the class within 5 minutes of the scheduled start time, it is treated as a cancellation and the amount already paid by attendees will be reversed from the Instructor’s account and returned as Moxie Credits to each attendee who paid. Moxie Credits can be used with any Instructor on the Platform.
Cancellations by Attendees
Attendees can cancel Paid Group Class bookings up to 12 hours before the scheduled start of the class. Paid Private Sessions must be cancelled outside of 24 hours before the scheduled start of the class.
If an attendee cancels a paid booking within the allowable times, they will automatically receive Moxie Credits. Moxie Credits can be used towards any booking with any instructor on Moxie.
If an attendees does not cancel the booking within the allowable time and misses the class, their payment is forfeited to the Instructor.
Free classes can be cancelled 30 minutes before the class start.
No Shows by Attendees
If an attendee does not show up for the class within 10 minutes of the scheduled start time, they will not be able to enter the class, and automatically forfeit their payment.
If you are unable to join a Moxie class due to technical difficulties, or if you get dropped from the class, please contact email@example.com and we’ll be glad to assist you. Your having a great Moxie experience is of utmost importance to us.
Moxie issues Moxie Credits by default to resolve customer service issues.
To request a refund, please contact us at firstname.lastname@example.org. Moxie reserves the right to approve or deny a user refund requests at its sole discretion.
Donations are non-refundable.