Contents:

  1. Subscription Plans Cancellations by Instructor

  2. Class Cancellations by Instructor

  3. No Shows by Instructor

  4. Cancellations by Attendees

  5. No Shows by Attendees

  6. Technical Issues

  7. Refunds

Subscription Plans Cancellations by Instructor

If an instructor cancels a subscription plan, purchasers will automatically be issued pro-rated Moxie Credits for the remainder of the current billing period, and not be charged for any additional billing cycles. Moxie Credits can be used to purchase Paid Classes.

Class Cancellations by Instructor

Drop-ins. If an instructor cancels a class before it starts, the amount already paid by drop-in attendees will be reversed from the Instructor’s account and returned as Moxie Credits to each drop-in purchaser. Moxie Credits can be used to purchase Paid Classes. Though we don’t plan to do this often, Moxie reserves the right to terminate an Instructor account for excessive cancelations of classes, among other reasons.

Subscriptions. Subscriptions are unaffected by instructor class cancellations. Purchasers can cancel their subscription at any time and not be charged for the following billing cycle.

No Shows by Instructor

Drop-ins. If an instructor does not show up for the class within 5 minutes of the scheduled start time, it is treated as a cancellation and the amount already paid by drop-in attendees will be reversed from the Instructor’s account and returned as Moxie Credits to each purchaser. Moxie Credits can be used to purchase Paid Classes.

Subscriptions. Subscriptions are unaffected by instructor class cancellations. Purchasers can cancel their subscription at any time and not be charged for the following billing cycle. Though we don’t plan to do this often, Moxie reserves the right to terminate an Instructor account for excessive cancelations of classes, among other reasons.

Cancellations by Attendees

Attendees can cancel class reservations up to 30 minutes before the scheduled start of class.

Drop-ins. If a drop-in attendee cancels a paid reservation within the allowable time, they will automatically receive Moxie Credits. Moxie Credits can be used to purchase Paid Classes.

If a drop-in attendee does not cancel the reservation within the allowable time and misses the class, their payment is forfeited to the Instructor.

Subscriptions. If a subscriber cancels their reservation or does not show up for their reserved class, it has no impact on their subscription.

No Shows by Attendees

If an attendee does not show up for a class they will automatically forfeit their payment.

Technical Issues

If you are unable to join a Moxie class due to technical difficulties, or if you get dropped from the class, please contact support@moxie.xyz and we’ll be glad to assist you. You having a great Moxie experience is of utmost importance to us.

Refunds

Moxie issues Moxie Credits by default to resolve customer service issues.

To request a refund, please contact us at support@moxie.xyz. Moxie reserves the right to approve or deny a user refund requests at its sole discretion.

Flex Pay

Flex Pay one-time payments are non-refundable.

Subscriptions

Subscriptions are non-refundable for the current billing period. You can cancel your subscription at any time and not be charged for the next billing cycle (steps listed here). If you believe that you are due a refund for your subscription, please contact us at support@moxie.xyz. Moxie reserves the right to approve or deny a user refund requests at its sole discretion.

Moxie Pass

You can cancel your Moxie Pass at any time before your next billing cycle without penalty to avoid any future charges or obligations. You can also cancel during the free trial period without any future charges or obligations. Once your card has been charged for a billing cycle, all sales are final.

Did this answer your question?