Contents

  1. Go to the Test Your Device page
  2. Enable your camera and microphone
  3. Test your camera and microphone
  4. If you missed the popup (optional)
  5. If your camera and mic are still not working
    - MacOS
    - Windows

Step 1: Go to the Test Your Device page

Before class, you can test your camera and mic on Moxie's Test Your Device page: https://moxie.xyz/studio/test. You do not need an account to test your device.

If you are logged in, you can also get to this page by doing the following:

  1. Click your name in the top righthand corner (3 horizontal lines on mobile).
  2. Click Test Your Device.

Step 2: Enable your camera and microphone

You should see a pop-up asking for permissions to use your camera and microphone for the class. It’s critical to enable them for an awesome training experience.

Chrome permissions pop-up.

Safari permissions pop-up.

Step 3: Test your camera and microphone

  1. Select your speaker. You will hear a sound when you click the red Test button.
  2. Select your microphone. The Input Level bar will move up and down when you speak.
  3. Select your camera.
  4. Your camera feed will appear in the box at the right of the page.

Step 4: If you missed the popup (optional)

If you have missed the pop-up window - no worries - you can follow these steps below to enable them again.

Chrome

  1. Click the lock icon to the left of your address bar. A pop-up will appear with a list of permissions management options.
  2. Click the drop-down list to the right of the Camera label.
  3. Choose the option Allow.
  4. Click the drop-down list to the right of the Microphone label.
  5. Choose the option Allow.
  6. Reload the page.


Safari

  1. Try refreshing the page - the permissions pop-up should appear again.
  2. If the pop-up did not appear, on the top bar click on Safari -> Preferences.
  3. In the preferences window, navigate to Website section find Camera and click on moxie.xyz selector and choose "Allow".
  4. Repeat the same for Microphone.
  5. Reload the page.


If your camera and mic are still not working

MacOS

  1. Click the Apple icon (top lefthand corner of the screen).
  2. Click System Preferences.
  3. Click Security & Privacy.
  4. Click Camera or Microphone.
  5. Verify the checkbox is checked for your internet browser.

Windows

  1. Click Start (Windows icon).
  2. Open Settings (gear icon).
  3. Click on Privacy.
  4. Click on Camera or Microphone.
  5. Under Allow apps to access your camera, verify the toggle is set to On.
  6. Under Allow desktop apps to access your camera, verify the toggle is set to On and your browser is listed.
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