Contents:

  1. Class package overview

  2. Class package setup

  3. Frequently asked questions

Overview

On Moxie you can now set up class packages!

Your Class Package can include any number of classes, at any price (including free), for use within any length of time.

Moving your clients towards longer term packages and subscriptions has the dual benefit of providing you with greater revenue predictability while encouraging higher attendance and loyalty.

We recommend creating several packages with increasing discount levels, in tandem with your subscriptions. For example, if your classes are $10 each you might want to sell them as follows:

  • 1 class for $10 (drop-in price)

  • 5 classes for $45 (10% discount)

  • 10 classes for $80 (20% discount)

  • $90/month (30% discount if you assume the typical client takes 12 classes per month)

Please note: Class Packages allow your clients to book any public paid class, or unlock any single Video in your VOD library. At the moment, Class Packages cannot be used for hidden classes or flex pay classes.

Create a Class Package

To start, simply click on the “Add” button in the Subscriptions tab to begin, and select “Package” on the next page.

Once selected you will have the following options:

When creating a paid class package you can select

  • the number of classes you want to include (1 to 100),

  • set the expiry date (from the date of each package purchase),

  • cost, and also limit the number of times one client can purchase this particular package:

  • Unlimited - clients can purchase or top up their class packages as many times as they want.

  • Specific # of times - you can set how many times one client can purchase this particular class package. For example, if you are creating a promotional package, you can set it to 1 purchase per client, so once purchased, they cannot purchase it again or top it up.

When creating a free class package, you can set the number of packages (1 to 5), and the expiration date. By default, free packages are limited to 1 purchase per person, and to 1 active free package at a time.

Frequently asked questions (FAQs)

How do my clients use their packages to book classes?

Once a package is purchased, your clients will have the option to use one of the passes in their package to book a class, or they can purchase the class in dollars if they wish to save their pass for another time. 1 pass is good for 1 live class.

How do my clients use their packages to unlock videos on demand?

Once a package is purchased, your clients will be able to spend a pass to unlock any of your videos from your video tab. 1 pass is good for 1 video unlocking. Once unlocked the video can be watched multiple times by the purchaser, with no expiry.

Can I choose which of my classes are included in the package?

Currently not. At present Class Packages can be used for any of your live public classes or VODs.

Can I send a client a specific class video to take along with a link to purchase a pass or with a free pass?

The best way to accomplish this is to (A) place the desired class video into a Collection, (B) send your client a link to the Collection along with a link to a hidden package promotion. See above for how to create hidden packages.

When do I receive payments for class packages used to book my classes?
Payments for class packages used to book classes are released 48 hours after the class completion.

What happens if I cancel my class package?

You have two options when canceling your class package:

  • Cancel Now - This will cancel the package immediately and your clients will get a refund for unused passes.

  • Cancel after the package ends - This will cancel the package after the expiration date.

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