What is the refund policy for instructor no-shows?

Moxie's refund policy for classes canceled due to instructor no-shows. 

If an instructor does not show up for the class within 5 minutes of the scheduled start time, it is considered an instructor no-show and the class will automatically cancel.

 

For drop-in attendees. The amount already paid by any drop-in attendee would be reversed from the instructor’s account and returned to each student as Moxie credits.

For package holders. For instructor no-shows, any attendee who reserved the class with a pass would have the pass returned to their account.

For subscribers. Subscribers are unaffected by instructor class cancelations - they can cancel their upcoming subscription renewals at any time.

For Moxie Pass members. For instructor no-shows, any attendee who reserved the class with Moxie Pass tickets will have their tickets returned to their account. Moxie Pass tickets can only be used to book classes in the Moxie marketplace.